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CAREERS
Are you someone who loves helping people and providing exceptional customer service? At Hume Bank, we love doing this too!
Why join us?
- Work for a dynamic, future-focused bank with a strong community focus
- Excellent opportunities for career progression and ongoing development
- Be a part of an inclusive and supportive team environment
- Competitive salary with an increase at three months following successful completion of your training requirements
- Full-time permanent position
About the role
Join our team as a Contact Centre Specialist and become the voice of Hume Bank, helping our customers with quality solutions, education and support. This role is fast-paced and will see you building relationships with our customers, solving problems, and identifying ways to improve processes while delivering exceptional service.
The role requires close collaboration with colleagues and an ability to manage competing priorities and maintain accurate records of customer interactions and transactions whilst providing a great experience for our customers.
The role is based at our Head Office location in Olive Street Albury, however once fully trained, you will have the opportunity to work across our branch locations within the local region.
We value diversity and inclusion and encourage male applicants to apply. If you’re customer-focused and ready to make a difference, we would love to hear from you!
What you can expect
- Work with our customers and the wider Hume Bank team to deliver great experiences and outcomes
- Utilise thorough product knowledge to match customer requirements with the features and benefits of our products and services
- Promote customer loyalty and retention through proactive customer support
- Achieve team and individual KPIs
- Actively contribute to a positive and vibrant team culture, one that values continuous learning and development
- Opportunities for upskilling and accelerated career progression are available for applicants with relevant skills and experience
In addition to the above, we also offer a competitive rate of $29.55 per hour. After 3 months in the role of Contact Centre Specialist and the successful completion of a Tier 2 qualification (arranged and funded by Hume Bank), your hourly rate will increase to $31.92 per hour.
About you
To be successful in this role, you will have:
- Genuine desire to help people and deliver great experiences for customers.
- Have demonstrated experience delivering exceptional customer service.
- Proficiency in using customer relationship management (CRM) software or other customer service tools.
- Confident verbal communicator with excellent communication skills and phone manner.
- Proactive learner, motivated to seek information and answers as required.
- Be enthusiastic and motivated to start your career journey with a local, purpose driven organisation, committed to the communities of which we are a part.
About us
At Hume Bank we’ve always believed the future is bright. And we’ve got a history of helping people in our community achieve their dream of owning a home. Since then, we’ve focused on making banking better and we want to make a real difference, empowering our customers, community and people, so we can thrive together.
We’re lucky we can do things others can’t, like sharing our success in real ways. This looks like better rates and services that have a positive impact on our customers’ everyday lives. We take a stand on the big issues that face the people around us and work towards being part of the solution.
Join us on a journey to a future that’s not just better, it’s brighter.
How to apply
If you have a true passion for exceptional customer service and want to help shape the future of customer experience at Hume Bank, email your application to careers@
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.
Applications close: Monday 14 April 2025
Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@
Our process
- Review of applications and shortlisting.
- Initial screening call to assess suitability.
- Two rounds of interviews. The first interview being held with the reporting manager and a member of our People Team. You may be invited back to a shorter second-round interview with the head of the department.
- The final stage is compliance checks, before (hopefully) receiving an offer.
We are committed to providing all applicants with an outcome for their application.