Account FAQs

You can search for individual transactions or search for transactions between certain times and dates with iBank:

1. Select the “Account Details” widget from the homepage
2. Scroll to the bottom of your “Full Transaction History” and then select “Search”
3. Select the relevant factors for your search and click “Search”.

You can build your own customised statement including multiple accounts in iBank by creating a Quick Statement:

1. Hover over “Accounts”
2. Select “Quick Statement”
3. Choose a “Start Date” and a “To Date”
4. Select the accounts you’d like included from the list
   Add multiples by holding down the CTRL key when selecting
5. Click “Display” to display the statement.

You can use iBank to download copies of your transactions in a format that can be easily imported into your accounting or spreadsheet software:

1. Find the “Account Details” widget on the homepage
2. Select the account you would like to download from
3. Click the “Download Transactions” button at the bottom right
4. Select a Document Type that can be imported by your accounting software
5. Choose a “From Date” and a “To Date”
6. Click “Select” to download the transaction file in the format you specified.

iBank allows you to view both the interest charged on your accounts for the previous financial year, as well as interest charged between the current financial year and today’s date:

1. Hover over the “Accounts” menu
2. Select “Interest”
3. See the lower table for total interest earned/charged for the previous financial year
4. See the upper table for interest earned/charged since the beginning of the current financial year.

Note: Tax may be withheld if you haven’t yet provided Hume Bank with a tax file number. If this is the case, total tax withheld will be shown in the Withholding Tax column of each table.

You can use iBank or the Hume Bank App to find out more information about a transaction. Simply log in and click on the particular transaction you would like to view. From there you will be able to access the following information:

1. Transaction date
2. Transaction time
3. Authorisation time
4. Receipt number
5. Card details (where applicable) to identify which account holder

eStatements are free PDF versions of an account statement that you can access through iBank.

With eStatements you can:

• Access your account statements securely 24/7
• View and search up to 7 years of previous statements
• Receive email notifications when your eStatement is available
• Print your account statements as you need.

When you register for eStatements, you are electing to no longer receive paper statements for that account.

To register for eStatements you must have a valid email address and be registered for iBank – which you can do by visiting your nearest branch or call us on 1300 004 863, Monday to Friday 8am to 5:45pm and Saturday 9:30am to 12pm. Once you are registered for iBank you can nominate to receive eStatements either through the ‘Statement Options’ button in your iBank account or by filling out a Statement Nomination form and dropping it off at any of our branches.

Yes, you can register your business to receive eStatements by having authorised users complete a Statement Nomination form in any of our branches – find your closest branch here

When a statement for your account is ready, you will be sent an email from estat@humebank.com.au to notify you that your eStatement is available through iBank where you can view, save and print it as necessary. eStatements will be made available at the same frequency that your paper statements were issued (eg. monthly/ six monthly).While you can access eStatements for an active account via iBank for up to 7 years, we recommend that you download your eStatements and store them securely.

Once you register an account for eStatements you will no longer receive paper statements for that account. In this event you would have to pay a fee to be issued a paper statement through the mail. However, you can always print the eStatement yourself.

If you are having difficulty viewing your eStatement you should check that you have a PDF reader – such as the free Adobe Reader – installed on your computer or device.

Once you have registered to receive eStatements, you will be able to access, view and download statements for that account from 1st January 2011 for up to 7 years while the account is still active.

No. You can not activate or change your options for receiving statements via the Hume Bank App. This service is only available through iBank.

Any choice made about whether to receive a paper or eStatement for a joint account will apply to all users of that account. It is a regulatory requirement that all accounts must issue a statement to at least one account holder or authorised user.