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We’re all for putting our customers first

We’ll be here for you, through thick & thin

We understand that life has its ups and downs. But we want you to rest easy knowing we’ll be there for you no matter what your situation.

Whether it’s a smiling face at your local branch or a comforting voice on the other end of the phone – our team is here to support you in whatever ways we can.

Give us a call

1300 004 863
Intl. +61 2 6051 3211
8am to 5:45pm on weekdays
9:30am to 12pm on Saturdays

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492 Olive Street
PO Box 343
Albury NSW 2640

Send us an email

If you need some help but aren’t sure who to ask, send an email to hume@humebank.com.au

Come see us in person

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Address

Cnr Swift And David St,

Albury, NSW  2640

Phone

1300 004 863

Mon

9am-5pm

Tue

9am-5pm

Wed

9am-5pm

Thu

9am-5pm

Fri

9am-5pm

Sat

Closed

Sun

Closed

We’re proud to keep our promise to you

The Customer Owned Banking Code of Practice is an initiative that helps Australia’s mutual banks, credit unions and building societies deliver on their pledge to always put customers first. It’s a way to keep us all accountable when it comes to how we engage with every one of our customers.

  • You always come first

  • Our promises to you

  • Find out more

More branches

While other banks have closed their doors to regional communities, we have the largest network of branches in the area. In some areas, we’re now the only bank in town!

Everyone needs a little help sometimes

Life is full of ups and downs and Hume Bank is here for you when it matters.

Hardship Assistance might sound like something scary but really it just means helping you get back on top of your finances. This might look like us setting up a payment plan, altering loan repayments or varying a loan to support you during a tough time. There’s no cost involved in reaching out to talk to us about making changes.

Even if you aren’t experiencing financial hardship right now, but think you might be soon, we’re here to help you. Reach out to us today.

Give us a ring

Call us to chat through your situation on 1300 004 863 Monday to Friday (8am to 5:45pm) and Saturday (9:30am to 12pm)

Send us an email

If you’re more comfortable, you can also send us an email on customercare@humebank.com.au

Want a little bit more information?

Not a worry. Click the button below to view the Financial Hardship resources we have available to you.

Take me there

We’re committed to protecting the vulnerable

Victims of elder financial abuse, domestic violence or mental incapacity can come to us for confidential discussions and support. We will connect you with local support services – all you have to do is ask.

Be aware of the warning signs that you or someone close to you might be experiencing financial abuse:

  • Making sudden, unexplained changes to financial decisions and habits
  • Feeling and/or appearing surprised, confused or even overwhelmed by the decisions being made on behalf of yourself or others, especially the elderly
  • Suspicion a 3rd party or family member is coercing or dictating decisions about money and forcing actions such as withdrawals from ATMs.

Elder financial abuse - NSW

If you are concerned that you or someone you know is experiencing elder financial abuse, we encourage you to contact Seniors Rights Service on 1800 424 079 or on their website.

Seniors Rights NSW

Elder financial abuse - VIC

If you are concerned that you or someone you know is experiencing elder financial abuse, we encourage you to contact Seniors Rights Victoria on 1300 368 821 or on their website.

Seniors Rights VIC

Domestic and family violence

If you are concerned that you or someone you know has been experiencing domestic or family violence, we encourage you to contact 1800RESPECT on 1800 737 732 or on their website.

1800RESPECT

We encourage you to get the help you need

We know it can be difficult to ask for and find help if you or someone you know is experiencing abuse. Below is a list of trusted organisations that can provide you with free and confidential support.

Who they are What they provide How to contact them
1800RESPECT Free, confidential family violence and sexual assault counselling service. 1800 737 732 – 24 hours a day, 7 days a week
Family Relationship Advice Line Information and advice on family relationship issues and parenting arrangements after separation. 1800 050 321 – 8am to 8pm, Monday to Friday and 10am to 4pm Saturday
Lifeline Free, 24 hour crisis support services for Australians experiencing emotional distress. 131 114 – 24 hours a day, 7 days a week
National Debt Helpline Free information and resources that can help if you’re struggling with debt. 1800 007 007 – 9:30am to 4:30pm, Monday to Friday
Relationships Australia Counselling services, mediation, and family dispute resolution services for individuals, families and communities. 1300 364 277
WIRE Women Free information support and referral service for women and financial abuse in Victoria. 1300 134 130
Women’s Domestic Violence Court Advocacy Services Assistance to obtain legal protection from domestic violence and support services in New South Wales. 1800 938 227
Seniors Rights Service Free and confidential advice, aged care advocacy and support, and legal advice to seniors across New South Wales. 1800 424 079
Seniors Rights Victoria Information and support for those concerned about elder abuse. 1300 368 821

Financial advice for every stage of life

No matter where you are in life, your finances play an important role.

That’s why we’ve partnered with Bridges – one of Australia’s largest financial planning organisations – to make sure you have the help you need to achieve your financial goals.

Working together we’ll help you understand your finances and develop a strategy that works for you. After all, who doesn’t want some expert help every now and then?

Get the ball rolling. Call us on 1300 004 863 for a free initial appointment.